We are available to talk by telephone, email, chat or in person for those in Gurgaon. If you are contacting us with a work inquiry and have some general questions, you can see our “Have Questions?” section. Before meeting in person, it is always better to have a couple of initial discussions on your project requirements through telephone, email or chat.
We are available from Mon – Fri, 10am to 6pm IST
To help potential clients, we have answered some of the general questions we receive. If there’s anything else you want to know, or for additional clarification, feel free to get in touch.
How much does it cost to work with you guys?
Since no project is the same and every client differs, it is not possible to keep a fixed price. To give you an accurate price quote, we need to know exactly what are your requirements. We base our fees primarily on what the project is worth and the value we bring. So while pricing, we not only take into account the amount of work and time involved, but the overall value, creativity and professionalism such that ideas, knowledge, skills, experience, capabilities, resources and the quality we bring to the project to achieve the desired results. To see our base price, click here.
Such and such charges less than you. Can you match them?
Design is not a commodity. Just as a client chooses the designer, the designer also chooses the client. It’s up to the designer to work with those who value the service provided. We understand that you may have certain budget limits, so if you happen to find someone offering the same value, professionalism and quality work with their services at a lesser price, then we suggest that you go with them.
“A commodity is anything for which there is demand, but which is supplied without qualitative differentiation across a market. In other words, copper is copper. Wheat is wheat. Stereos, on the other hand, have many levels of quality. And, the better a stereo is, the more it will cost.”
Do you take outsourced projects?
Yes, we do. Feel free to contact us.
What is the payment procedure?
With most web design projects, we request a 60% downpayment prior to scheduling the work. The remaining 40% is payable upon completion of the project, prior to supply of work. For bigger website projects with longer schedule, first 50% and the rest in different phases of the project. For some of our print projects and other services we may request 100% full advance.
How can I pay?
You can pay by a number of methods: cheque deposit, bank transfer, western union, or paypal. Details will be included in our invoice. We don’t accept cash.
While making the payment through paypal, you will be connected to secure paypal server where your credit card will be processed. The amount would be in USD currency through the paypal option. And an additional 5% – 7% of the total project cost will be charged when paying through paypal. The business name that will appear in paypal receipt in your email will be Dreamscraper.
In your invoice a due date is mentioned. Do you charge late fees?
No, we don’t charge any late fees. But we really appreciate if you can make prompt payments for our services.
How long will it take to complete a project?
Every project is different, so we learn individual needs before providing a schedule.
What if I want to get my project done before the provided project schedule?
We suggest that you don’t rush. But if there is an urgency then your project will be classified as a priority one. Depending on our work load we may or may not agree to it. But you will be required to pay extra depending upon how soon you want to get it done.
How can I see my design work in progress?
Once the project is confirmed to us and initial payment is done, we will give you the date for the first draft. So you wait till the date mentioned and you shall receive an email with some links or screenshots. As per your feedback, changes or modifications will be made. There will be a consistent interaction with you.
How will you deliver the final project files?
For print projects, you will receive the files through email as attachments or with a download link. For websites if we are managing the hosting for you, then we make it go live on your request. If we are not managing your hosting then you need to give us the ftp details or hosting control panel details and we can upload the site. If you can manage technical side of the upload process then we can email the site as a zipped attachment.
How easy is it to update the website by myself?
For HTML or Flash websites you will need to have softwares like Adobe Dreamweaver or Adobe Flash installed on your system and some basic knowledge of these softwares. For content management system (CMS) based sites, all you need to have is an internet connection and basic word processing skills. You can also go through some tutorials yourself. We can provide CMS training to you which will be charged on per hour basis.
Do you provide site updating and maintenance service?
Yes we do. There are two options that you can choose:
Option 1 – Per hour basis
If you feel that you will require minimal updates to your website over time, we can provide updation services on per hour basis, at a minimum of Rs.1000/- per hour, with a 1 hour minimum charge.
Option 2 – Flat Monthly Basis
Revisions can be made on a regular basis for a set monthly fee. If you need regular changes or updates to your website, you can save money with a website maintenance agreement. A maintenance agreement covers an entire year. If you think you will be making regular revisions to your website, this option will be more economical than paying for each revision separately. If you don’t want to spend your time updating your website, then let us do it for you so that you can focus on that you do best.
Monthly cost: Starting from Rs. 2500