Dreamscraper

To help potential clients, we have answered some of the most frequently asked questions we receive. If there's anything else you want to know, or for additional explanation, do get in touch.

1. HOW MUCH DOES IT COST TO WORK WITH YOU GUYS?

   Since no project is the same and every client differs, we cannot mention a fixed price. To give you an accurate price quote, we need to know exactly what are your requirements. We base our fees primarily on what the project is worth and the value we bring. So while pricing, we not only take into account the amount of work and time involved, but the overall value, creativity and professionalism such that ideas, knowledge, skills, experience, capabilities, resources and the quality we bring to the project to achieve the desired results. To see our base price, click here.

2. SUCH AND SUCH CHARGES LESS THAN YOU? CAN YOU MATCH THEM?

   Design is not a commodity. Just as a client chooses the designer, the designer also chooses the client. It's up to the designer to work with those who value the service provided. If someone else is offering the same value, professionalism and quality work with their services at a lesser price, then we suggest that you go with them.
   
   "A commodity is anything for which there is demand, but which is supplied without qualitative differentiation across a market. In other words, copper is copper. Wheat is wheat. Stereos, on the other hand, have many levels of quality. And, the better a stereo is, the more it will cost."
   -WIKIPEDIA

3. DO YOU TAKE OUTSOURCED PROJECTS?

   We usually don't prefer to take up projects outsourced by other web design or graphic design companies.

4. WHAT IS THE PAYMENT PROCEDURE?

   With most web design projects, we request a 60% downpayment prior to scheduling the work. The remaining 40% is payable upon completion of the project, prior to supply of work. For bigger website projects with longer schedule, first 50% and the rest in different phases of the project. For some of our print projects and other services we may request 100% full advance.

5. HOW CAN I PAY?

   You can pay by a number of methods: cheque deposit, bank transfer, western union, or paypal. Details will be included in our invoice. We don't accept cash.
   
   While making the payment through paypal, you will be connected to secure paypal server where your credit card will be processed. The amount would be in USD currency through the paypal option. And an additional 5% - 7% of the total project cost will be charged when paying through paypal. The business name that will appear in paypal receipt in your email will be Dreamscraper.

6. IN YOUR INVOICES A DUE DATE IS MENTIONED. DO YOU CHARGE LATE FEES?

   No, we don't charge any late fees. But we do expect the client to release the payment before the mentioned due date. We always appreciate clients who make it a priority to make prompt payments for our services.

7. HOW LONG IT WILL TAKE FOR A PROJECT TO COMPLETE?

   Every project is different, so we learn individual needs before providing a schedule.

8. WHAT IF I WANT TO GET MY PROJECT DONE BEFORE THE PROVIDED SCHEDULE?

   We suggest that you don't rush. But if there is an urgency then your project will be classified as a priority one. Depending on our work load we may or may not agree to it. But you will be required to pay extra depending upon how soon you want to get it done.

9. How will I see my design work in progress?

   Once the project is confirmed to us and initital payment is done, we will give you the date for the first draft. So you wait till the date mentioned and you shall receive an email with some links or screenshots. As per your feedback, changes or modifications will be made. There will be a consistent interaction with you.

10. How will you deliver the final project files?

    For print projects, you will receive the files through email as attachments or with a download link. For websites if we are managing the hosting for you, then we make it go live on your request. If we are not managing your hosting then you need to give us the ftp details or hosting control panel details and we can upload the site. If you can manage technical side of the upload process then we can email the site as a zipped attachment.

11. Do you do site updations and maintenance?

    Yes we do. There are two options that you can choose:
    
    Option 1 - Per hour basis
    If you feel that you will require minimal updates to your website over time, we can provide updation services on per hour basis, at a minimum of Rs.700/- per hour, with a 1 hour minimum charge.
    
    Option 2 - Flat Monthly Basis
    Revisions can be made on a regular basis for a set monthly fee. If you need regular changes or updates to your website, you can save money with a website maintenance agreement. A maintenance agreement covers an entire year. If you think you will be making regular revisions to your website, this option will be more economical than paying for each revision separately. If you don't want to spend your time updating your website, then let us do it for you so that you can focus on that you do best. Monthly cost: Starting from Rs. 2500

12. How easy it is to update websites by myself?

    For HTML or Flash websites you will need to have softwares like Adobe Dreamweaver or Adobe Flash installed on your system and some basic knowledge of these softwares. For content management system (CMS) based sites, all you need to have is an internet connection and basic word processing skills. You can also go through some tutorials yourself. We can provide CMS training to you which will be charged on per hour basis.